FAQ
Frequently Asked Questions (FAQ)
General Questions
1. What makes Lumbery watches unique?
Lumbery watches are handcrafted from premium natural wood, blending sustainable materials with timeless design. Each piece is meticulously crafted, ensuring every watch is one-of-a-kind.
2. Are Lumbery watches water-resistant?
Yes, our watches are 30m water-resistant, meaning they can handle splashes, rain, and brief immersion in water. However, they are not suitable for swimming, diving, or prolonged water exposure.
Ordering and Shipping
3. Do you offer free shipping?
Yes! To celebrate our launch, we’re offering free shipping on all orders worldwide for a limited time.
4. How long does shipping take?
Because our watches are handcrafted with care, delivery typically takes 7 to 12 days. Please note that shipping times may vary depending on your location, and some countries may experience slightly longer delivery times.
5. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can follow its progress.
Product Care
6. How do I care for my wooden watch?
Avoid exposing your watch to extreme temperatures or humidity. Store it in its original box or a jewelry box when not in use. To maintain its luster, condition the wood with Tung Oil or Lemon Oil as needed.
7. Will my watch require regular maintenance?
Quartz watches only require a battery replacement when needed. For mechanical watches, occasional oiling and cleaning will help maintain performance.
Exchanges and Returns
8. What if my watch doesn’t fit or isn’t what I expected?
We offer hassle-free exchanges to ensure you’re happy with your purchase. Contact our support team within 30 days to initiate the process.
9. Do you accept returns?
Yes, we accept returns within 30 days of purchase, provided the watch is in its original condition and packaging. Please see our Return Policy for details.
Gifts and Customization
10. Can I buy Lumbery watches as gifts?
Of course! All our watches come in beautifully designed wooden boxes, making them perfect for gifting.
11. Do you offer custom engraving?
Yes, we offer custom engraving to make your Lumbery watch even more special. For details and pricing, please contact us at support@lumbery.com.au.
Contact Us
12. How can I reach your support team?
You can contact us via email at support@lumbery.com.au, or use the contact form on our website. We’re here to assist you with any questions or concerns.